We have a 15,000 sqft shop in the St. Louis, MO area with about a 10-12 crafts people who perform all finishing operations on site.
We fill the majority of the imperfections in the piece, but there's no such thing as 100% perfection in a vintage-refinished piece.
The piece will have a brand new finish. It will still retain its original vintage charm. If a 50-year-old woman gets tasteful plastic surgery and fillers will she look 20? Nope. She will still look 50, but a very attractive 50. Kinda like that. Vintage pieces will still have great bones, hardwoods, dovetail joints, wood glides. The interior will look well used. All that comes with living and serving for 50+ years to the previous owners.
I firmly believe that vintage is not for everyone. There are trade-offs, compromises with every expensive deciosn and this one is no different.
Your vintage piece will have obvious, minor imperfections. It will have old, wood on wood glides that are not childproof. Inside of the drawers will show wear because it was used for 50-60 years by someone else.
Vintage is the opposite of perfect. Not everything is for everybody. We pay our bills selling what we sell, is it's in our best interest to sell you what we are selling, but we are committed to what's in YOUR best interest, and in some cases, vintage just isn't. If you are looking for...
Well made furniture that has stood the test of time. Furniture that has charm and character, unique lines, and beautiful hardware. And furnitue that you can customize to suit your decor then we are your best source for that. It is significantly more affordable than newly made furniture. We sell that too!
I have a detailed blog post about this FAQ but for quick reference - Use a lint-free, soft cloth for general dusting. We like microfiber cloths. Keep harsh chemicals away and don't drag objects on the surface when cleaning.
Newly Made Goods
Our dressers and vanities are made of MDO (Medium Density Ovelay plywoods) cherry/maple or other type of hardwood and poplar soft wood. The bamboo details are made of composite materials.
MDO is a great product for damp envioronments. It is also stable, and won't warp over time. It is smooth and wood grain free for lacquer application. Our drawer boxes are made of cherry.
Yes. Each piece of of The Resplendent Crow made furniture is hand made, bench made, in our shop, using old and new woodcrafting techniques. No two pieces are exactly alike.
Even the vintage furniture is/was made in America back in the day by American craftsmen in American factories.
Your card is charged immediately at purchase. All transactions are processed by Stripe and they are secure.
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal.
It depends on where you are and what you have purchased.
Ready to ship items will take 2-3 weeks for delivery.
Custom orders of vintage items will take 8 weeks for refinishing and another 2 weeks for transit/delivery.
Newly made, handcrafted items will take 12-16 weeks from order to delivery.
It's always a good idea to email and check on delivery times. If I have a shipper going to Texas and you are in Texas, your Ready to Ship item may show up in 48 hours.
Unless you hear from us, your order is on schedule and in the queue. We don't have a system in place for continuous updates informing you of the current status at this time.
If the lead time is 6-8 weeks then you will likely hear from us at the 7th or 8th week mark. If you don't, email us during the work week to find out.
We can't accurately tell you the current status of your order on the weekends or evenings, via Instagram DMs or text messages.
We understand that you are really excited to receive your item, but we really don't have the time to answer weekly check-ins. If that is the expectation then you will be disappointed.
Delivery & Returns
We use third party, private, mom and pop transporters that actually care about their reputation on UShip or their relationship with me as a vendor. They have skin in the game and they take a lot of pride in their work. Our shippers are carefully vetted. If we won't use someone for ourselves, we won't use it for you.
We ship within continental United States only. We can arrange for your furniture to be delivered to any port of your choice. You can make arranegments to take from there. In the past we have shipped to the Bahamas, Cayman Island etc and in both cases the client made arrangements for transportation out of USA.
We don't want you to be stuck with furniture that doesn't work for you, that's not the goal. But, we are also a tiny company, not a conglomerate that sells mass-made things. So there is a balance to be had.
If you receive a defective or damaged item, we will do everything we can to fix it. We will repair, refund, disocunt - just be reasonable and fair.
Custom orders are not refundable, unless there is a craftsmanship issue or damage in shipping.
Ready to ship items can be returned minus 15% restocking fee and return shipping.
Please measure twice and ask questions before buying. We are always eager to assist you.
Yes, we do. You may create your trade account here.
Lacquer comes in matte, satin and full-gloss sheen. The chemical composition is the same, the refinishing process is the same. You can certainly request less glossy finish. The matte finish has a very soft sheen. Satin is the next.
Absolutely not. We never have access to this information. Only the card processing company (Stripe) has access to your data. The information is encrypted and completely safe...at least that's what they tell everybody.
The chances of your data being breached at big box retailers is way higher than a little bitty business like us. If someone is going to go through the trouble of breaching encrytion, why would they target a tiny business?
PB furniture is cheaper because people on the other side of the planet are willing to work for $2 a day wages, in appalling conditions, with questionable health/safety regulations.
Whereas in America, businesses are highly regulated. There are minimum wage, overtime, Workmans Comp laws that have to be followed. Chemicals have to be disposed off in EPA compliant fashion.
When you buy American, you are paying in full up front. When you buy overseas, someone else is baring the burden and next generation will pay for the environmental costs.
Unfortunately, we can't.
Water-based finishes just haven’t come far to be comparable with solvent-based finishes when it comes to gloss and durability. Your factory kitchen cabinets have solvent-based paint. Your car is painted with solvent-based paint.
Anything that is durable is generally solvent-based, stinky stuff because if it doesn’t hold up, it becomes a warranty issue.
When it comes to smell, your best solution is to wait for delivery. Let us store the piece for 30-days after completion, even longer is fine. Generally speaking, after 3-days or so, the smell goes away and almost all off gassing is done.
We have had three customers who have complained about the smell, but I have never heard back from them after a couple of months and nobody has returned a piece (yet) because the smell was unbearable and/or persistent.